DealerAxess: More than just a platform

Bringing high-touch service to you.

Did you know that MarketAxess is a top client for many of the world’s dealers? Our Open Trading® network is a top 3 counterparty for most of our dealers on the platform and is even often #1! If we’re going to be your premium counterparty you should expect a premium level of personal service when trading with us—similar to how you currently interact with an interdealer broker. IDBs can only take you so far, but we can take you further.

Anonymous all-to-all trading has several advantages: liquidity when you need it, price improvements and trading velocity to name a few. We deliver liquidity that you otherwise wouldn’t see. But we understand that navigating a dark pool of liquidity can be daunting when done alone. That’s why we created the DealerAxess team, to help you successfully navigate the waters and realise the potential of liquidity on-demand.

With the DealerAxess team you’ll have instant feedback available at the point of trade, ensuring constant communication with your counterparty while the trade is in flight. This can help remove some of the ambiguity of using Open Trading. To make this more familiar with traditional market practices, we’ve adopted a desk anchored model. Meaning, you’re only ever one instant message or phone call away from a dedicated (and global) support team. This new model represents a shift from reactive support to proactive trader engagement, we are partner and facilitator not just a faceless platform.

Not only are we here to support you at the point of trade but we can also help upsize tickets or reflect targets. Whatever you need during the lifecycle of a trade, we’re here to help and it’s time to take that help to the next level.

Mistakes happen, and our Clearly Erroneous Trade Policy is here to protect you from fat finger errors, system failures and more. With impartial adjudication on erroneous trades, you can confidently navigate and realise the potential of this vast and deep liquidity pool.

This combination of liquidity and service is game changing for today’s dealers. As you continue to embrace the electronic markets we’ll be there to innovate and support your trading strategies. Don’t hesitate to give us feedback and we’ll endeavour to make the changes we need to be your first-choice trading partner.